A duty manager's toolkit

Welcome to the seminar
Chair, Steve Wood, Corporate and Personal Coach

What business are we in? (Click here to download) - John Wileman, Head of Sport and Leisure, Nottingham City Council

Effective management of employees (Click here to download)
Mike Shuff, Director, ISRM Training Academy Ltd.

Operational management of sporting facilities: The importance of integrated management systems (Click here to download)
Steve Wood, Corporate and Personal Coach

The impact of the new fire safety laws on event management
Speaker to be confirmed

The latest in swimming pool safety Ralph Riley, ISRM Chief Executive (Click here to download)

‘Open forum’ session
Chaired by Steve Wood
This interactive question and answer session provides delegates with the opportunity to raise any issues or share concerns with the expert panel of speakers

Marketing techniques to develop service planning and programming (Click here to download)
Jayne Wilson, Principal Consultant in Physical Activity and Wellbeing, Faculty of Health and Wellbeing, Sheffield Hallam University

Keeping your customers satisfied (Click here to download)
Phil Collins, Chief Executive, Hertsmere Leisure