The Institute of Sport and Recreation Management
Welcoming disabled people
DISTANCE LEARNING PROGRAMME FROM ISRM AND GRASS ROOTS PLC
ISRM, in partnership with The Grass Roots plc training organisation have teamed up to provide a 'measurable' distance learning programme which has been commissioned and support funded by the Improvement and Development Agency for Local Government (IdeA) and is designed to cover the basic requirements of communicating with disabled customers and staff, incorporating key aspects of the Disability Discrimination Act (DDA).
The training comes in the form of an easy to follow WorkBook, which covers the following key areas: -
- Why disabled people are important
- Disability and the law
- Welcoming disabled customers
- Interactive test and quiz answers
On completion of the WorkBook students carry out an interactive test either by using a freephone number, an on-line test or alternatively by textphone/Minicom.
This extremely low cost training provides:
- Best Value relevant disability awareness programme
- Both individual and large-scale training at low cost
- Improved service to and communication with all disabled people both customers and staff
- Freephone or on-line interactive test
- Personalised certificate
- Management reports
- Part III Disability Discrimination Act compliance
- Industry Best Practice
ISRM recommends this training programme as appropriate Continuing Professional Development for all members and once completed this should be entered onto their record card. Don't delay - sign up for the programme and learn how to serve your disabled customers with confidence!
Frequently asked questions
Q. How do I know that this Disability Awareness programme provides the right source of information?
- The WorkBook has been written in conjunction with experienced and professional disabled trainers Churchill Minty & Friend, who are the leading disability training company in the UK.
- Feedback from pilot studies has been unanimous - the WorkBook and freephone telephone test gave candidates an increased knowledge of disability and disability awareness. This knowledge will give all employees the confidence to communicate better and more effectively with both disabled customers and disabled colleagues.
Q. How do I enrol for the Disability Awareness programme?
Download and complete the registration form here and send together with a cheque payable to ISRM for £20 or an official order (For more than one application please photocopy the application form). If you have any queries please call ISRM on 01509 226474.
Q. How long will I have to wait before receiving my training pack?
Corporate applications will be processed immediately. Individual applications can only be processed in blocks of 100 so there may be a short delay in processing your application.
Q. How long do candidates have to complete the programme?
Once the packs have been despatched candidates will have six weeks to complete the freephone or on-line test.
Q. How long do candidates typically take to complete the WorkBook?
Between 2 & 4 hours in total - the test takes approximately 10 minutes.
Q. How are people tested?
On completing the WorkBook they can access the test either on-line or by dialling an 0800 freephone interactive test line, keying in a unique PIN Number. Then 12 multiple-choice questions are asked. The pass mark is 9 out of 12 and candidates have two attempts at passing.
Q. What do candidates get for passing the test?
A personalised certificate.